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FAQ

I know I want to improve my reviews and ratings- but how do I choose to which third party review sites I should direct my customers/clients/patients?

Each of your individual locations are treated separately for the review process. The EmpowerReviews review form is connected to each of your individual location’s individual pages on review sites such as Google, Facebook, Trip Advisor, Healthgrades, AVVO, Amazon and more…

Why do you need to know how many locations I have that will be using EmpowerReviews

Depending on your industry, determines which review sites matter to your business.
The following are some of the relevant review sites for different industries:

Restaurant

HealthCare

Legal

Architects, Engineers & Contractors (AEC)

Online Retailer

How does EmpowerReviews reach my customers?

Your reviewers will receive a request to review your business through EmpowerReviews via email, text, or finding the review form on a website. There are many ways that this can be done.

1. A simple way is for one of your company’s team members to manually send an email or text message to each customer.

2. Alternatively, the review request link can be integrated into an existing email or text message that is sent out through your system automatically. For example, your internal customer management system has a feature to email or text customers after they have completed the purchase of a service or product.

If you these options are not optimal for your needs, we offer managed solutions for an additional fee. These include:

1. Your company securely shares your customer contact information with the EmpowerReviews team and we email or text your customers on your behalf. Typically, this is done through the provision of spreadsheet of your reviewers in a format such as XLSX (Microsoft Excel)CSV, or XML.

2. EmpowerReviews integrates with your existing customer management system that contains your customers contact email or phone number for texting via an API or web service to automate the process. The reviewer is then automatically sent an email or text after they have purchased a product or completed a service.

What is a positive and negative review?

A positive review is any review that meets your the threshold that you determine as acceptable. Your company determines the threshold that qualifies as a ‘positive’ review, which is the minimum level of stars that a reviewer can supply that will yield an invitation to publicly post their feedback. Any reviews that do not meet this threshold are considered a negative review.

What happens to both the positive and negative reviews?

All reviews are captured in the EmpowerReviews platform and email notifications will be sent to your company as each review is submitted. You can log in to EmpowerReviews at any time to view all submitted reviews.

When a positive review is submitted, the customer is automatically directed to your selected third party review sites.

Negative reviews submitted are only captured in the EmpowerReviews platform and NOT directed to any third party review sites.

How do I know if I have a system that automatically emails or texts my customers?

Many customer management systems offer features to automatically email or text customers after they have purchased a product or completed a service. Some systems automatically email a receipt, request a follow up or send meeting details on a scheduled appointment. Some examples of these types of systems may be called a patient management system, ERP system, Appointment management, dealer management system, customer relationship management (CRM).

How does EmpowerReviews send review requests to my customers?

There are a few ways that we can send these requests for you.

1. Your company securely shares your customer contact information with the EmpowerReviews team and we email or text your customers on your behalf. Typically, this is done through the provision of spreadsheet of your reviewers in a format such as XLSX (Microsoft Excel)CSV, or XML.

2. EmpowerReviews integrates with your existing customer management system that contains your customers contact email or phone number for texting via an API or web service to automate the process. The reviewer is then automatically sent an email or text after they have purchased a product or completed a service.

How does EmpowerReviews let me monitor and respond to my reviews?

EmpowerReviews integrates with many of the top third party review sites that show your reviews and allow you to respond directly from the EmpowerReviews platform. This gives your team the tools to respond quickly and professionally when reviews are posted.

Is EmpowerReviews HIPAA compliant?

Yes! EmpowerReviews is HIPAA compliant. For those who need to meet the requirements of HIPAA or any privacy requirements, EmpowerReviews has an option to turn on privacy in order to meet these requirements.

Does EmpowerReviews share my contacts and data to any third party organizations?

Never. EmpowerReviews does not and will not share or sell any client information with any third party organizations.

Planning for Success

The EmpowerReviews team will review with your current reputation and online presence to discover opportunities for growth.
If you need immediate assistance or have any questions, please email sales@empowerreviews.com or call
We look forward to working with you and improving your online reputation!

EmpowerReviews Team